When faced with a cancer diagnosis, the last worry on your mind should be a medical bill. And yet, for many oncology patients, the cost of cancer care is a leading concern.
To help relieve this financial burden, SERO offers a variety of flexible payment options. We also strive to connect uninsured patients with resources and relief programs.
After receiving care from a SERO provider, your medical bill will be mailed. You can pay your bill one of three ways:
If you have a billing question, please contact the oncology department at your respective cancer center or clinic location.
To accommodate all patients, regardless of income, we offer flexible payment plan options. To establish a payment plan, call (704) 680-6570 to speak with a customer service representative.
Note: If your balance isn’t paid in full in two years, we will send the balance to a collection agency to maintain.
SERO contracts with most health insurance companies including, but not limited to:
This list of plans is subject to change, so it’s best to confirm coverage with your cancer insurance provider.
If you’re currently receiving care at Blue Ridge Cancer Center, you may be eligible for UNC Health Financial Assistance. The program is available to North Carolina residents with a household income at or below 250% of the Federal Poverty Guideline.
Oncology patients at CaroMont Health facilities may be eligible for the hospital’s Charity Care Program. Eligibility for financial assistance is based on multiple factors, including insurance coverage, income, family size, and more.
Patients receiving care at Frye Regional Cancer Center may be eligible for free or discounted emergency and other medically necessary care. To qualify for the Financial Assistance Program, an uninsured patient’s income must be between 200% and 300% of the Federal Poverty Guidelines.
If you’re a current patient at a Novant Health facility, you may qualify for Charity Care. If eligible for financial assistance, you will receive a 100% discount or free care.
