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Our refund policy

Southeast Radiation Oncology Group, P.A. (SERO)  and Radiation Oncology Centers of the Carolinas, Inc. (ROCC) are pleased to offer our patients the ability to pay their bills online by using a secure payment portal. If there is an error with your transaction, it is important that you notify us immediately so that the cancellation or refund process can begin. Refunds may only result from overpayment, duplicate payment, or additional payments received from cancer insurance. Any overpayment or credit will first be applied to any open account balances for the patient &/or guarantor. Refunds are only granted in the event of errors and overpayments and are only issued by check. Please allow 30 business days for a refund check to be processed. You may contact us at (704) 333-7376  if you feel you have made an error in your transaction or if you have a question regarding a potential refund.


We encourage cardholders to retain a copy of the transaction receipt.

When is your credit card charged?

Credit cards are charged when payment is received. Please note payments on your credit card statement will be listed as ‘Southeast Radiation Oncology Group’.

Privacy Policy

Please refer to our full privacy policy here.

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